Return Policy

Because of overseas shipment, in most cases, we want to limit returns as much as possible. Accepting returns on every order would result in more flights and therefore cause more damage to our eco system. VERSEAS wants to keep flight emissions as low as possible but still give Asian designers the ability to sell their collection to the rest of the world. 

That's why we encourage our clients to sell items that are no longer wanted on second hand platforms such as Depop, Ebay, Vinted, Facebook groups and others. VERSEAS has its own Facebook group where you can sell or trade items from our designers to other members. By doing so, they are helping decrease unnecessary flight transport. 

In case this is not an option, VERSEAS allows returns on certain cases.

Requirements:

  • Items can be returned or exchanged within 14 days from the date you received your order.
  • All returned merchandise must be in NEW/ORIGINAL and resalable condition with all tags and original packaging attached. We will not accept any items that are not in this condition.
  • Return shipping fees are the responsibility of the customer. We will not provide return labels or refund shipping fees.
  • Please ensure all returned items are well packaged. If returning footwear, please make sure the shoebox is packed with an outer layer. As the shoebox is part of the product, we will not accept returned footwear with a damaged shoebox.
  • If returning designer bags and accessories, all packaging such as authenticity cards, dust bags, tags and box should be included with your return.
  • Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package. We will not be responsible for items that are damaged or lost in the return delivery process.
  • If you have requested for a refund, the original shipping fee and taxes/duties of your order will not be refunded.
  • If the item you received is INCORRECT, MISSING, or DEFECTIVE, please contact us within 7 days from the date you received your order. Please include your order number, photographs of the item(s), and all related references upon receiving your package.
  • Upon dispute, VERSEAS reserves the right to make the final decision on all returns cases.
  • If you have requested for an exchange, the shipping fee for the new order will be waived. If we do not have stock for the size you requested for exchange, we will issue a refund to your original payment method.

Contact VERSEAS at our contact page or at business@verseas.co if you would like to return an item before you take any steps. We have international shipping partners that will help you as much as possible to make your return shipment as easy as possible. 

Return Address:

VERSEAS
Stijn Ernes
6 Cité Dupont - Unit 6
75011 Paris
FRANCE
+33 6 42 85 69 69

Need to provide a pickup point (Mondial Relay, DHL)?
Please select this pickup point. 
Point de Retrait Mondial Relay | CDiscount Paris 11
54 Rue Saint-Maur, 75011 Paris

Returning from the UK?
Please clearly mark your package "Returned goods, no commercial value." - gift, in order to minimise the risk of customs charges at the UK border. This is key in the early stages of your return package.

Refunds

Once the returned merchandise has been quality checked and approved, VERSEAS will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.

Exchanges

VERSEAS does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

Damaged items

Every item should arrive without any flaws, we want our customers to love their purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please reach out via our contact page or at our Customer Service at business@verseas.co as soon as possible. We will arrange a return and process a full refund for the defective item.